cxbet app Privacy Policy

1. Data We Collect

When you register and use a cxbet app account, we collect personal data across several categories. The table below provides a structured summary of the data types we collect, the lawful basis for collection, and the primary purpose for which each data type is used.

1.1 Data Collected Automatically

In addition to information you provide directly during registration and account use, cxbet app automatically collects certain technical and behavioural data when you visit or interact with our platform. This includes your device's IP address, the pages you visit, the games you launch, the duration of your sessions, and the sequence of actions you perform within the platform. This automated collection is essential for maintaining the security of the platform and for detecting anomalous or potentially fraudulent behaviour in real time.

1.2 Data Provided by Third Parties

In limited circumstances, cxbet app may receive personal data about you from third-party sources. These include payment service providers (such as bKash, Nagad, Rocket, and Upay) who confirm the status and ownership of a mobile financial account in connection with a deposit or withdrawal transaction, and identity verification service providers who assist in the KYC process by cross-referencing government-issued ID data against official records. cxbet app uses this third-party data solely for the purposes for which it was received and does not combine it with other data in ways that expand its original purpose.

2. How We Use Your Data

cxbet app processes your personal data on the basis of one or more of the following lawful grounds: (a) the performance of a contract with you (i.e., providing the services you have registered for), (b) compliance with a legal obligation, (c) the pursuit of our legitimate business interests where these do not override your fundamental privacy rights, and (d) your explicit consent, where required.

1. Account Creation and Management: We use your identity and contact data to create, maintain, and secure your cxbet app account, to verify your identity and age (18+ requirement), and to communicate essential account information such as password reset notifications, KYC status updates, and withdrawal confirmations.
2. Service Delivery: We use your usage data and financial data to process deposits and withdrawals in Bangladeshi Taka (BDT), to settle wagers, to credit bonus funds to eligible accounts, and to provide an accurate and up-to-date account balance.
3. Security and Fraud Prevention: We use your technical data (IP address, device fingerprint) and financial data to detect and prevent fraud, account takeover attempts, multi-account abuse, money laundering, and other activities that violate our Terms & Conditions or applicable law.
4. Responsible Gaming: We use your usage data — including session length, wagering frequency, deposit patterns, and self-exclusion status — to monitor for signs of problem gambling and to enforce any deposit limits, cooling-off periods, or self-exclusion requests you have placed on your account.
5. Legal and Regulatory Compliance: We use your identity, financial, and communications data to fulfil our obligations under applicable anti-money laundering (AML) regulations, to respond to lawful requests from government authorities or courts, and to maintain the compliance records required under our operating licence.
6. Customer Support: We use your contact data and communications data to respond to your queries, resolve disputes, investigate complaints, and maintain a record of support interactions for quality assurance purposes.
7. Marketing Communications (Consent-Based): Where you have given your explicit consent, we use your contact data and marketing preferences to send you personalised promotional offers, bonus announcements, and seasonal promotions relevant to the Bangladeshi gaming calendar (Eid, Pohela Boishakh, Victory Day). You may withdraw your consent at any time by updating your notification settings in your account dashboard or by contacting our support team.
8. Platform Improvement: We use aggregated and anonymised usage data to analyse platform performance, identify usability issues, and make improvements to the game lobby, navigation, payment flow, and customer support experience.

3. Data Sharing & Disclosure

cxbet app shares personal data only with the following categories of recipient, and only to the extent necessary for the stated purpose:

3.1 Payment Service Providers

In order to process your deposits and withdrawals, cxbet app must share certain transactional data — including your registered account reference, transaction amount in BDT, and transaction timestamp — with the relevant payment service provider (bKash, Nagad, Rocket, Upay, Visa, or Mastercard). This data sharing is strictly necessary for the performance of the payment transaction and is governed by the terms of our data processing agreements with each provider.

3.2 Identity Verification Providers

For KYC purposes, cxbet app may share your identity data — including your full name, date of birth, and a reference to your Bangladesh NID or passport — with a third-party identity verification service. This service cross-checks the data you have provided against official records to confirm your identity and confirm that you meet the 18+ age requirement. The verification provider acts as a data processor under a binding data processing agreement and is not permitted to use this data for any other purpose.

3.3 Game Technology Providers

The games available on the cxbet app platform are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate the game servers and, in the case of live casino games, the live dealer studios. A minimal set of technical session data — such as a session token and your in-game wager and outcome history — is shared with the relevant provider's system in order to render the game and record its outcome correctly. This data sharing is contractually governed and the game providers are not permitted to use this data beyond the scope of game operation.

3.4 Legal and Regulatory Authorities

cxbet app is required by applicable law to disclose personal data to government authorities, law enforcement agencies, or courts of competent jurisdiction when presented with a lawful request, court order, or legal obligation to do so. In such circumstances, cxbet app will disclose only the minimum data required to comply with the specific legal obligation and, where permitted by law, will endeavour to notify the affected account holder of the disclosure.

3.5 Corporate Transfers

In the event that cxbet app undergoes a merger, acquisition, asset sale, or corporate restructuring, your personal data may be transferred to the acquiring or successor entity as part of that transaction. In such a scenario, cxbet app will ensure that the recipient entity is bound by privacy obligations at least as protective as those set out in this Privacy Policy, and will notify affected players via email prior to their data being transferred and subject to new terms.

4. Cookies & Tracking

cxbet app uses cookies and similar tracking technologies — including session tokens, local storage objects, and device fingerprinting scripts — to operate the platform, maintain your login session, remember your preferences, and gather analytical data about how the platform is used. This section explains the categories of cookies we use and how you can manage your preferences.

4.1 Categories of Cookies Used

4.2 Managing Your Cookie Preferences

You may manage non-essential cookie preferences through your cxbet app account settings dashboard. You may also instruct your browser to refuse all or certain categories of cookies; however, please note that disabling strictly necessary cookies will prevent you from logging in to your account and accessing the platform. cxbet app does not use any third-party advertising or cross-site tracking cookies and is not connected to any programmatic advertising network.

5. Data Retention

cxbet app retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal retention requirements, or to defend against legal claims. The following retention periods apply to the principal data categories held by cxbet app:

1. Active Account Data: Identity, contact, financial, and usage data associated with an active account is retained for the lifetime of the account plus a minimum of five (5) years following account closure. This extended retention is required for AML compliance and for the resolution of any post-closure disputes.
2. KYC Documents: Copies of government-issued identity documents (NID, passport) submitted for KYC verification are retained for a minimum of five (5) years from the date of submission, in accordance with applicable anti-money laundering record-keeping standards.
3. Financial Transaction Records: All records of deposits, withdrawals, wagers, and bonus credits — denominated in BDT — are retained for a minimum of seven (7) years from the date of each transaction, consistent with financial record-keeping obligations.
4. Customer Support Records: Live chat transcripts, email correspondence, and support ticket records are retained for three (3) years from the date of the final communication in each thread.
5. Marketing Consent Records: Records of your opt-in consent for marketing communications are retained for the duration of your account plus two (2) years, to provide evidence of lawful basis for any marketing messages sent to you.
6. Self-Exclusion Records: Records of any self-exclusion request are retained permanently to prevent re-registration during the exclusion period and to maintain a historical record in line with responsible gaming best practice.
7. Anonymised Analytical Data: Aggregated, anonymised data from which no individual can be identified may be retained indefinitely for platform improvement and business analytics purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised using industry-standard data destruction methods. You may request early deletion of certain categories of personal data — subject to the exceptions set out in the "Your Privacy Rights" section below.

6. Your Privacy Rights

As a cxbet app account holder whose personal data is processed by cxbet app, you hold the following rights with respect to your personal information. To exercise any of these rights, please contact our Data Protection team at [email protected] with the subject line "Privacy Rights Request" and your registered account email address. We will acknowledge your request within 5 business days and provide a substantive response within 30 days.

1. Right of Access: You have the right to request a copy of all personal data that cxbet app holds about you, together with information about how it is being used, who it has been shared with, and how long it will be retained.
2. Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account-critical data (e.g., your registered name or date of birth), we may require you to submit supporting documentation before making the correction.
3. Right to Erasure ("Right to Be Forgotten"): You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other lawful basis applies), or where you object to processing and no overriding legitimate interest exists. Please note that this right is subject to exceptions — we are legally required to retain certain financial and KYC records and cannot delete these on request.
4. Right to Restriction of Processing: You have the right to request that cxbet app restrict the processing of your data in certain circumstances — for example, while a rectification request is being verified, or where you have objected to processing and the outcome of that objection is pending.
5. Right to Data Portability: You have the right to receive a copy of the personal data you have provided to cxbet app in a structured, commonly used, machine-readable format, and to request that this data be transmitted directly to another data controller where technically feasible.
6. Right to Object to Marketing: You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. Upon receiving such an objection, cxbet app will immediately cease all marketing communications to you. You may also manage this preference directly in your account settings dashboard.
7. Right to Withdraw Consent: Where cxbet app processes your data on the basis of your consent (e.g., for marketing emails), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

7. Data Security

cxbet app implements a layered, defence-in-depth approach to the security of the personal data it holds. Our security programme is reviewed and updated regularly to account for evolving threats and technological developments. The following measures are currently in place:

1. 256-Bit SSL/TLS Encryption: All data transmitted between your browser or device and the cxbet app platform is encrypted using 256-bit SSL/TLS protocols. This prevents interception of data in transit, including login credentials, deposit amounts in BDT, and personal account details.
2. At-Rest Encryption: Personal data stored on cxbet app's servers — including KYC documents, financial records, and account credentials — is encrypted at rest using AES-256 encryption. Encryption keys are managed separately from the data they protect and are subject to rotation on a scheduled basis.
3. Access Controls: Access to personal data within cxbet app's internal systems is governed by a strict role-based access control (RBAC) policy. Only staff members with a documented operational need to access a specific category of data are granted that access. All internal access events are logged and reviewed.
4. Two-Factor Authentication (2FA): cxbet app offers SMS OTP-based two-factor authentication to all account holders and strongly encourages its use. All internal staff accounts with access to customer data are required to use multi-factor authentication without exception.
5. Penetration Testing: cxbet app commissions periodic third-party penetration tests of its platform infrastructure and application layer. Findings are remediated on a prioritised basis, with critical vulnerabilities addressed within 48 hours of discovery.
6. Data Breach Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, cxbet app will notify affected account holders without undue delay — and in any case within 72 hours of becoming aware of the breach — by email to the address registered on their account. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps cxbet app has taken or proposes to take to address the breach.

8. Policy Updates & Contact

8.1 Updates to This Policy

cxbet app reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features available on the platform. When material changes are made, we will notify registered account holders by email (sent to your registered address) and by displaying a prominent notice on the platform for a minimum of 14 days following the update. The revised policy will take effect on the date stated in the "Effective Date" field at the top of the document. Your continued use of the cxbet app platform after the effective date of a revised policy constitutes your acceptance of that revised policy.

We encourage you to review this Privacy Policy periodically so that you remain informed about how your personal data is being protected. The most current version of this policy is always available at cxbet-app.com/privacy-policy.

8.2 How to Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that cxbet app holds about you, please contact our Data Protection team using the details below. We respond to all privacy-related enquiries within 5 business days.